Life Essential Guide

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Sunday, October 11, 2026

shoppee set up procedurenaskingn business account even thought individual

Yes — you entered the *Business/Enterprise onboarding*, that's why it keeps asking for Business Account even though you chose Individual.

You need to use the *Individual flow in the Shopee APP*, not the website.

Here is the correct flow for Malaysia (Individual, no SSM):

*Step 1: Exit the wrong flow*
If you registered at `seller.shopee.com.my` and selected "Company", you cannot switch back yourself. You need to:
- Use a different phone number / email to start fresh, OR
- Chat Shopee CS in app: `Me > Chat with Shopee > Seller Registration > Wrong business type` — ask them to change you to Individual.

*Step 2: Correct flow — use SHOPEE App (not website)*

1. Open *Shopee App* (buyer app, orange one)
2. Tap *Me* (bottom right)
3. Tap *My Shop / Kedai Saya > Start Selling*
4. Choose *Individual Seller / Penjual Individu* — NOT Business
5. Fill in:
   - Shop Name
   - IC Name (must match bank)
   - IC Number + upload MyKad front/back
   - Address
6. For Bank:
   - Go to `My Shop > Business / Finance > My Bank Account`
   - Tap `+ Add Bank Account`
   - *Account Type: Personal / Individual* — choose this, not Business
   - Bank Name: e.g. Maybank
   - Account Number: your personal savings account
   - Account Holder Name: Must be 100% same as MyKad, e.g. `ALI BIN ABU` — cannot use nickname
   - Upload bank statement or screenshot showing name + number (1st page)

7. Submit. Verification 1-2 working days.

*If the page still shows "Business Account" field and won't let you submit:*
It means your account is locked as Business type. The fastest fix in Kuching sellers do is register with new phone number — takes 5 mins, vs waiting 5 days for CS.

Which screen are you seeing now? Is it asking for:
- SSM Certificate?
- or just "Company Bank Account Name"?


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